Who is responsible for your information

This website is operated by Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. For the purposes of this website and its enquiry process, the operator is responsible for deciding how personal information is collected, used and protected.

Snapper-Frames Poster supplies snap poster frames from Pinetown near Durban and may receive personal information from homeowners, offices, schools, shops and clinics that ask for product information, size guidance or mounting advice. This policy applies to information submitted through the contact page and to basic website usage information collected during normal site operation.

What personal information we collect

We only collect information that is reasonably needed to respond to your enquiry, provide product guidance, or maintain the normal functioning and security of the website. The information collected depends on what you choose to send us.

Name and surname
Company, school or organisation name, where relevant
Contact details such as an email address or telephone number entered into a form
Town, suburb or delivery area details relevant to your enquiry
Details about the frame sizes, colours, mounting types or accessories you are interested in
Website usage data such as browser type, device information, IP address and pages visited

We do not ask for unnecessary personal information through this website. Please do not send special personal information or confidential material unless it is clearly required for your enquiry and lawful for you to provide it.

How we use personal information

Personal information is used for legitimate business purposes connected to the supply of snap poster frames and related enquiry handling. We process information in a lawful and reasonable manner and only for purposes that are relevant to the request you submit.

To reply to an enquiry sent through the contact page
To help you choose suitable frame sizes, finishes or mounting options
To arrange quotations, product information or delivery discussions
To keep a basic record of enquiries and communication
To monitor website performance, prevent misuse and improve website security
To meet legal or regulatory obligations where required

We do not sell personal information to third parties. We do not use enquiry information for unrelated purposes without a lawful basis to do so.

Disclosure and sharing

We may share personal information only where it is reasonably necessary for business operations or required by law. Any sharing is limited to the information needed for that specific purpose.

This may include service providers that assist with website hosting, technical support, analytics, administration or courier coordination linked to a product enquiry. It may also include professional advisers or public authorities where disclosure is required by law, court process, regulation or to protect legal rights and website security.

Where an operator or service provider processes personal information on our behalf, we expect that party to apply appropriate confidentiality and security measures consistent with POPIA.

Storage, security and retention

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration. No internet transmission or electronic storage method is completely secure, but we apply practical safeguards suited to the nature of the information processed through this website.

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law. When information is no longer needed, we will delete, de-identify or destroy it in a secure manner where reasonably possible.

Because this website serves customers across South Africa, information may be processed by service providers that support normal online operations. Where cross-border processing is involved, reasonable steps are taken to ensure that personal information remains appropriately protected.

Your rights under POPIA

Subject to applicable law, you may ask about the personal information we hold about you and request correction or deletion where appropriate. You may also object to certain processing or withdraw consent where processing is based on consent and where withdrawal is lawful and practical.

Request access to personal information held about you
Request correction of inaccurate, incomplete or outdated information
Request deletion of information where retention is no longer justified
Object to processing in certain circumstances allowed by POPIA
Lodge a complaint with the relevant information regulator if you believe your rights have been infringed

To make a privacy-related request, please use the enquiry form on the contact page and clearly describe your request so that we can assist. We may need to verify your identity before acting on a request, to protect your information and the rights of others.